Enterprise 2.0: Changing Models for Organization

I had the great pleasure of serving on a panel after a presentation given by PhD candidate and Enterprise 2.0 consultant Agi Horspool at Cal State Fullerton. Following are my notes from Ms. Horspool’s slides and presentation.

What is Web 2.0?

Users create, distribute and control content with the following features:

• Participatory
• Added-value with more participation
• Democratic

Media-rich, user-friendly interfaces.

Phenomenon of “Wisdon of the Crowds” and “Group Think” expressed on the web.

Use of metadata for increased classification through folksonomy and tagging.

Focus on the “long tail” and the data contained within.

Free and open-source software as fundamental infrastructure to Web 2.0.

Web 2.0 Tools

• Blogs
• Wikis
• RSS feeds
• Social Networks
• Mash Ups
• Virtual Worlds
• Social Bookmarking

Changing Learning Trends

Indian Ocean Tsunami and Wikipedia as an example of knowledge created collaboratively.

ASTD “half-life of knowledge” says that time span from knowledge gained to becoming obsolete and the amount of knowledge in the world doubled the past 10 years.

Current learning trends are that of continual process, informal learning, chaning fields or jogs. the “Know-where” is more important than “know-what”.

References:

Will Richardson: Blogs, Wikis, Podcasts and other Powerful Web Tools for Classrooms

George Siemens: www.eLearnSpace.org/Articles/connectivism.html

Complex Adaptive Systems

Self-orgainzation

• Critical mass of individuals ( tipping point )

Emergence

• Whole is greater than the sum of its parts

Relationships

• Importance of local context

Feedback

• Historical system memory
• Positive and negative damping

Adaptability

• External environment: openness to new information
• Information circulation within the system

Non-linearity

• Small changes in intitial conditions

References:

Andrus, C.D. 92005): The wiki and the blog: Toward a complex adaptive intelligence community

papers.ssrn.com/sol3/papers.cfm?abstract_id=755904

Enterprise 2.0

“Use of social technologies and business practices to access collective intelligence… translating to competitive advantage in the form of increased Innovation, Productivity and Agility.”

Is this the  new knowledge management?

References:

discussionleader.hbsp.com/davenport/2008/02/enterprise_20_the_new_new_know_l.html

enterprise2blog.com/2008/10/social-media-vs-knowledge-management-the-reactions

What is the Difference Between  Enterprise 1.0 and 2.0?

Here is a nice comparison chart.

Benchmark Conference Participation Survey

Here are some survey results presented by Ms. Horspool. The data was collected prior to the conference. There were 16 participants in the survey.

Self-reported Industry

• Aerospace/Defense – 42.8%
• Automotive – 6.25%
• Financial Services – 6.25%
• Higher Education – 12.5%
• Manufacturing – 25%
• Other – 6.25%

Size of Organization

• > 100,000 – 37.5%
• 50,000 – 99,999 – 6.35%
• 10,000 – 49,999 – 18.8%
• 1,000 – 4,999 – 6.25%
• 500 – 999 – 18.75%
• 1 – 499 – 12.5%

Identify Most Strongly wiht the Following Generations

• Generation X – 13.3%
• Boomer – 86.7%

Type of Web 2.0 Technologies Used to Access Existing Content at Least Once for Personal Reasons

• Blogs – 64.8%
• Wikis – 47.1%
• RSS – 29.4%
• Tagging – 17.6%
• Social Networking Site – 47.1%
• Mashups – 17.6%
• Virtual Worlds – 29.4%
• None – 17.4%
• Other – 11.7%

Type of Web 2.0 Technologies Used to Regularly Access Existing Content for Personal Reasons ( at Least Three Times a Week )

• Blogs – 25%
• Wikis – 16.7%
• Tagging – 8.3%
• Social Networking Site – 16.7%
• Mashups – 16.7%
• Virtual Worlds – 8.3%
• None – 75%

Type of Web 2.0 Technologies Used to Regulary Access Existing Content for Work-related Reasons

• Blogs – 20%
• Wikis – 20%
• Social Networking Site – 6.7%
• Virtual Worlds – 20%
• None – 60%
• Other – 6.7%

Type of Web 2.0 Technologies I have Contributed Content to at Least Once for Personal Reasons

• Blogs – 33.3%
• Wikis – 6.7%
• Social Networking Site – 40%
• Mashups – 6.7%
• None – 46.7%

Type of Web 2.0 Technologies I have Contributed Content to on a Regular Basis for Personal Reasons ( at Least Three Times a Week )

• Blogs – 16.7%
• Wikis – 8.3%
• Social Networking Site – 33.3%
• None – 66.7%

Type of Web 2.0 Technologies I have Contributed Content to on a Regular Basis for Work-related Reasons

• Blogs – 21.4%
• Wikis – 21.4%
• Social Networking Site – 7.1%
• Mashups – 7.1%
• None – 78.6%
• Other – 7.1%

Have Accessed Web 2.0 Technologies Using a Mobile Device

• Never – 68.8%
• Once – 6.3%
• A Few Times – 25%

Organization has Used Web 2.0 Technologies for Professional Development

• Yes – 12.5%
• No – 87.5%

Organization has Used Web 2.0 Technologies for Employee Appraisal

• Yes – 12.5%
• No – 87.5%

Organization has Used Web 2.0 Technologies for Recruitment

• Yes – 25%
• No – 75%

Would Like Organization to Implement Web 2.0 Technologies for the Following Talent Management Function

• Recruitment – 56.3%
• Retention Initiatives – 56.3%
• Mentoring – 62.5%
• Leadership Development – 68.8%
• Performance Appraisal Process – 50%
• Training/Professional Development – 81.3%
• None – 12.5%

Enterprise 2.0 Examples

CGU: Claremont Conversation

Wikis for Collobarative Working Groups, PM and KM

CIA: Intellipedia

Eli Lilly: InnoCentive

Executive Leadership Blogs

Recruiting in Second Life: TMP Worldwide

On the Horizon: Web 3.0

Interoperability rather than web silos.

Connectivity such as across mobile devices.

Open technologies such as data that uses the creative commons license or open APIs.

The Semantic Web.

Intelligent applications via Artificial Intelligence (AI)

More information and examples:

• www.web3event.com
• www.wundrbar.com
• www.semantinet.com
• www.opencalais.com
• www.semantichacker.com