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One of my biggest complaints with BaseCamp is the inability to add a description to milestones easily. You can work around that problem by creating a message after you create your milestone, then attach that message to the milestone. Far too many steps! I want to be able to quickly add the description without all of the extra steps.
While I still cant add a description directly from the milestone creation screen, BaseCamp has just made it much easier to attach a description.
Now, when you are looking at your milestones tab and you hover your mouse over a milestone, there is a little comment bubble that appears to the right.
After you click on that bubble, you can add the description, which can be commented on like as if the milestone was a message.
This new feature will certainly save some time. I hope there are more time saving features to come.
UPDATE: Here is the official announcement.
July 9 2010
I work for a fairly large/growing interactive company. One of my biggest complaints about basecamp first and foremost is their customer service. I have read their responses to other customers and I myself have received some pretty terrible responses. Either they all but tell you that you’re stupid or they just tell you that it could never do that in the first place (when for the past couple years it did). That very large problem aside…now they’ve just become unreliable.
We used to be able to upload jpgs and then map html to those jpgs. Then we’d post that html so that the client could see the mock ups as they’d look within a browser (background, position, etc). Now, Basecamp changes the link to the image periodically so now when we reference it in the html, it breaks. Well, we finally gave up and just started posting jpgs – NOT IDEAL. Especially if you want to come across as polished and professional. Well as of late it’s gotten even worse. Now when I upload jpgs or html (which references our own server), the user has to ‘download’ the file rather than view it in the browser. This is especially a pain for clients who aren’t super tech savvy. All in all it’s just been one pain after another. The many problems we’ve encountered are just too long to list. I’m at the point now, after several years of being a customer, that I’m going to terminate the account. I just have to find an alternative first. As if I have the time to do that research! It would be nice if the service we currently use was reliable.