"BaseCamp Just Became Much More Usable" was posted by ThinkingSerious and received 1 comment so far.
mcginess13 said,         
July 9 2010

I work for a fairly large/growing interactive company. One of my biggest complaints about basecamp first and foremost is their customer service. I have read their responses to other customers and I myself have received some pretty terrible responses. Either they all but tell you that you’re stupid or they just tell you that it could never do that in the first place (when for the past couple years it did). That very large problem aside…now they’ve just become unreliable.

We used to be able to upload jpgs and then map html to those jpgs. Then we’d post that html so that the client could see the mock ups as they’d look within a browser (background, position, etc). Now, Basecamp changes the link to the image periodically so now when we reference it in the html, it breaks. Well, we finally gave up and just started posting jpgs – NOT IDEAL. Especially if you want to come across as polished and professional. Well as of late it’s gotten even worse. Now when I upload jpgs or html (which references our own server), the user has to ‘download’ the file rather than view it in the browser. This is especially a pain for clients who aren’t super tech savvy. All in all it’s just been one pain after another. The many problems we’ve encountered are just too long to list. I’m at the point now, after several years of being a customer, that I’m going to terminate the account. I just have to find an alternative first. As if I have the time to do that research! It would be nice if the service we currently use was reliable.

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